We apologize for inconvenience , Unfortunately, the Krypt Turbo – Free 20 Mbps can only be installed once. But, you have requested to reformat your server via Ticket #9xxx, (Time:8:44:09AM Oct/21/2016), so it was gone and you will have to purchase a new Krypt Turbo. Please check out the Krypt turbo options and pricing at http://www.krypt.com/solutions/turbo/